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Return Policy

Two Lumps of Sugar stands behind our products. If for any reason you are not completely satisfied with your purchase, please contact us immediately. We will replace or exchange it, or refund your full purchase price based on our Returns Policy below. Please contact our Customer Service Department at 516-242-1066 or email customerservice@twolumpsofsugar.net and a representative will be happy to assist you.

 

Returns for items purchased online at twolumpsofsugar.net:
Two Lumps of Sugar will accept returns for items purchased online within 14 days of the delivery date. If the item(s) are returned within the 14 days, a refund will be issued for the value of the original purchase price, not including shipping costs. Items must be in their original packaging and all tags and cards must be included. Return shipping costs are the responsibility of the purchaser.
 
Returns for items purchased at Two Lumps of Sugar retail events:
All items purchased at shows and events are FINAL Sale. We are happy to assist you if there is a problem with any product purchased at one of our retail events.
 
Returns for items purchased at a retailer or online seller:
Two Lumps of Sugar will not accept returns for items not purchased directly from us. Please contact the store or online seller directly for these returns.

 

Returns Procedure

All returns must be authorized. Please contact our Customer Service department at returns@twolumpsofsugar.net to start the return process. Please allow up to 48 hours for response via email.

Pack and seal your return items securely, in the original packaging with all cards, tags, etc. Please ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost, we will not accept responsibility for lost packages. Shipping must be prepaid as we will not accept COD packages.

Shipping charges will be refunded only if we sent the wrong item or the item was defective. If you are making an exchange because you would like a different size, style or color, you will be charged for shipping on your exchange. Please use the most economical shipping method for your return, and make sure to obtain tracking for the return shipment. We can provide shipping labels if needed, and your account will be billed accordingly.

Once your package has been received, your refund or exchange will be processed within 10 business days. Any refund will be issued in the same form as the original payment. You will be notified when we process the refund. 

 

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